Frequently Asked Questions

Welcome to our FAQ page, where you can find answers to the most commonly asked 
questions about our company, products/services, policies, and more

1. Support

2. How To Buy?

3. Fulfilment Process

4. Warranty & Returns

5. Legal Notices

6. FAQ's

Support

How do I place my order?
Once you have finished adding items to your shopping cart, point your cursor to the red button saying "ADD TO CART." You will then be transferred to our secure CHECKOUT page to either login to your account if you have or place an order without one. After providing this information: name and shipping details, you need to choose the shipping method Standard OR Express. Once done, Kindly proceed to payment terms. You will now need to enter your payment details. After entering payment options, you are asked to choose if you're billing address is same as shipping address or use a different one. Once you are ready to complete your order, click "Complete order." You will receive an on-screen order confirmation, as well as a second confirmation via e-mail. If you have difficulties in the checkout process, please feel free to contact our customer service support via chat or email. .
Contact Details
Our email address is contactus@xtremeplus.co.uk

Send us an email, or scroll down and click the button below to send an enquiry via a form. Better yet, you can speak with us in real-time by clicking the chat button on the lower right of the screen.

Our registered and postal address is

Xtreme Plus UK Limited
18 Clipstone Brook Way
Broughton
Milton Keynes, MK10 9QW
Companies House: #15106006

It's not a customer-facing location though so you can't pick up or return goods there. Please be sure to select a suitable delivery address, or follow the instructions on how to get your device to a registered service centre. For more information or to raise a contact form visit our contact page.

How To Buy

Why Buy From Us?
Xtreme Plus is dedicated to providing an excellent customer experience. Below are just some of the reasons to choose us as your mobility partner Latest mobile technology products, all on sale Live support, 7 days a week Quality, original products Extensive global warranty servicing Free shipping insurance Safe and secure website New for old replacement policy For more detailed information on this area visit this page https://xtremeplus.co.uk/pages/why-purchase-from-xtremeplus
Is xtremeplus.co.uk a Safe Site?
Here at xtremeplus we go to significant lengths to ensure that our customers are protected by the highest possible standards in data protection and security. The website is protected by several secure mechanisms. These include; HTTPS across the entire site. 256 bit SSL 2048 bit RSA keys Client-side encryption PCI DSS payment gateway Tokenised payments Security screening and manual verification of all orders Full local warranty Free shipping insurance.
Payment Methods
All transactions processed through the website are processed in UK Pounds and the Xtreme Plus secure check-out system offers a variety of payment methods.
Credit card
We accept all major credit card payments using Shopify's fully encrypted and secure gateway. Details are not saved or stored on our servers, ensuring the highest levels of compliance and data protection.
Klarna
Buy now pay later with Klarna, offering you more flexible payment options at the comfort of your home, on your pc and from the secure Klarna app.
Clearpay
Buy now pay later with Clearpay, offering you more flexible payment options at the comfort of your home, on your pc and from the secure Clearpay portal.
PayPal
Purchase with the safety and security of PayPal on Xtreme Plus. Simply proceed to the checkout and select PayPal as your payment method. You will then be redirected to PayPal's site to complete your payment and order.
Bank Transfer
Xtreme Plus offers direct deposit bank transfer on orders over £2000. If you would like to place a large order and pay by bank transfer, please contact our support team on chat or via contactus@xtremeplus.co.uk. We will provide you with payment details to transfer your payment to us. Please take special care to use your order number as the payment reference so that we can quickly process your order
Our Stock
Xtreme Plus sells brand-new, original, unlocked, top-quality devices, sourced from the UK and around the world.

Network Compatibility
Our devices are unlocked and will accept a 
SIM card from any network, however may
not support all bands offered by that provider. If you are unsure please don't hesitate to contact us for more information or contact your network provider for further clarification.

Local Stock
All local stock comes with a 12-month manufacturer’s warranty, which can be serviced by our skilled technicians. These items are detailed as local stock in the respective product listing.

International Stock 
Unless otherwise stated within the product description, the majority of devices are sourced internationally as we get newer, better versions at more attractive prices for you. International stock is sourced from a variety of locations, dependent on availability, price and quality. As all stock ultimately comes from the same factories, in reality, the only difference between phones sourced from the UK and overseas is in the charger, which may have a different plug. 

Chargers 
To combat this we include an adaptor and, wherever possible, a local charger, to ensure you will never go short with your battery. International stock handsets come with a local warranty serviced by our warranty partner. 

Branding 
Every effort is made to ensure that your new device is free from carrier software and branding, but this may not be possible for a small number of models.

Manual
Also, please be aware that some manuals and software may arrive in a non-English language, however, we provide English versions in the specifications section of the product listing. Should you have difficulty tracking it down, please contact us and we will email you the digital version.

Software
You may also find that there is a variation between the pre-installed software of a UK and the International version of the same device. In most cases the amount of 'bloatware' is lower in international stock, however, some features advertised on the local manufacturer's website may not be present in our devices.

Fulfilment Process

Verification
Xtreme Plus takes privacy and security extremely seriously. This industry receives constant attention from those trying to order products with other people's credit cards without their permission, so as a result all orders must proceed through a stringent verification process before shipment. This may involve a phone call from one of our friendly verification staff or the confirmation of a fully refundable, random nominal charge to your credit card by email.

Your order will not be processed until the verification is complete, however, we will ensure that you are kept up to date throughout and please feel free to contact us at any time regarding your order progress. Xtreme Plus reserves the right to cancel an order at any time. An order is not considered to be a contract of sale until the item has shipped and a tracking number is provided. Invoices are valid at the time of issue but final details are subject to change at any time at Xtreme Plus's sole discretion.
Delivery
To ensure that you receive your new phone as quickly and safely as possible, we use a range of delivery options. Delivery times for all options are detailed below.
Insured Courier Delivery
  • 3-7 days handling time. 
  • Generally 5-7 business days transit time from our either of our warehouses to mainland UK. 
  • Additional day to remote areas and outlying islands.
  • International deliveries not within the United Kingdom are generally 7-14 days by courier depending upon distance from international cargo hubs.

Shipping Fees
Below are the shipping methods that we offer;
  • Standard Shipping with insurance - £14.99
  • Express Shipping with insurance - £24.99
  • PO Box deliveries with insurance - £39.99
Order Tracking
No matter where the phone is sourced, Xtreme Plus makes all attempts to keep you regularly informed of when you can expect delivery.

For all instances, a tracking number and a link to the courier's website will be provided. This is emailed to you through our fulfilment system, normally on the evening of the day of shipment for metro areas and the following morning for regional or orders received late in the day

We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

PO Box Deliveries
PO box shipping are generally not accecpted as couriers coming in from overseas cannot deliver to PO boxes directly. We may work in partnership with 3rd parties to have your order delivered to their warehouse first, your order is then forwarded to your PO box but can take an extra 5-10 business days to deliver.

The first tracking number we email you is for the shipment coming from our international dispatch warehouse to a preferred partner within the UK. Our team then forwards your order to your PO box via Royalmail or Parcelforce and we'll then send you a second tracking number.

Warranty

Warranty Overview
All devices come with our 12 month warranty, which is included in the standard purchase price.
  • 12 month UK-wide warranty. 
  • DOA replacement within the first 48 hours. 
  • Equivalent to manufacturer’s warranty from such companies as Samsung, Sony, Oppo, Xiaomi and Huawei. 
  • Repair centres in various locations (Australia & NZ). 
  • Assessment Guarantee: within 48 hours of receipt, generally 24 hours or less. 
  • Repair Guarantee: within 30 working days of receipt, generally less than 7 days, and a replacement phone offered if unable to repair within the guaranteed timeframe.
  • Return postage to return the item to you is included (to Mainland UK only).
Warranty Duration
The Warranty Period of the item starts at time of receipt by the first end user. The item may consist of several different parts, covered by different Warranty Periods. 
Different Warranty Periods include: twelve (12) months for the mobile device, other than consumable parts and accessories; six (6) months for consumable parts, refurbished items and accessories, including batteries, chargers, desk stands, headsets, cables and covers, and; ninety (90) days for the media on which any software is provided, for example CD-rom or memory card. 
As far as law permits, the Warranty Period will not be extended, renewed, or transferable with subsequent resale, repair or replacement of the item, unless sold through an authorised Xtreme Plus wholesale channel. Repaired parts will be warranted for the remainder of the original Warranty Period, or for the sixty (60 days) from the date of repair, whichever is longer.
Replacement Items
If a replacement handset is offered it will be of the same make and model where possible. If it is not possible to replace your item with the same make and model, Xtreme Plus reserves the right to replace the item with a functionally equivalent item at its sole discretion. In the case of the product no longer being available, we may choose to replace it with a similar product up to the same value. This value is determined by the last Xtreme Plus retail price prior to the time of replacement. The replacement is not redeemable for cash or refund. The warranty from the original item will transfer to the item that has been provided as the replacement. It is not possible to extend or renew this warranty in any way. The warranty period is not extended and will expire on the same date as the original warranty item's warranty expiration date.
We are not liable for any shipping costs to or from non Mainland UK locations. We do not accept responsibility for any loss or damages that may occur during the transit of sent items or any tax related fees for international shipments.
How To Make A Claim
Please fill out our warranty form under the ‘Technical and Warranty department located at this link. https://xtremeplus.co.uk/pages/contact
Once you have been authorised with an RMA code you may return the item or the affected part (if it is not the entire handset) to the nominated Care Centre or Xtreme Plus designated service location. You must return your item or the affected part before the expiry of the Warranty Period.
When making a Limited Warranty claim you may be required to present:
  • The item (or affected part) 
  • The legible and unmodified original proof of purchase, which clearly indicates the name and address of the seller, the date and place of purchase, the product type 
  • The IMEI or other serial number of the claimed faulty product
  • This Limited Warranty extends only to the original, first end user of the item and is not assignable or transferable to any subsequent purchaser. If you have no proof of purchase you cannot demonstrate that you are a contracting party.

What Is Not Covered By The Limited Warranty
This Limited Warranty does not cover user manuals or any third party software, settings, content, data or links, whether included or downloaded during installment, assembly, shipping or at any other time in the delivery chain or otherwise and in any way acquired by you

To the extent permitted by applicable law, the repairer does not warrant that any manufacture’s software will: meet your requirements; work in combination with any hardware or software applications provided by a third party, or; that the operation of the software will be uninterrupted or error free.

The warranty does not extend to: normal wear and tear (including, without limitation, wear and tear of camera lenses, batteries or displays); transport costs, unless specified in your warranty option; defects caused by rough handling, including, without limitation, defects caused by sharp items, bending, compressing or dropping; defects or damage caused by misuse of the item, including use that is contrary to the instructions provided by the manufacture (as set out in the item’s user guide), or; any other acts beyond the reasonable control of Xtreme Plus.

This Limited Warranty does not cover defects or alleged defects where the item was used with, or connected to, a product, accessories, software and/or service not manufactured, supplied or authorised by Xtreme Plus, or was used otherwise than for its intended use. Defects are often caused by viruses from unauthorised access to services, other accounts, computer systems or networks. This unauthorised access can take place through hacking, password-mining, and a variety of other means.

This Limited Warranty does not cover defects where the battery has been short-circuited, or where the seals of the battery enclosure or the cells are broken and show evidence of tampering. Further, the Limtied Warranty does not cover defects where the battery has been used in items other than those for which it has been specified.

This Limited Warranty does not apply if the item has been opened, modified or repaired by anyone other than an authorised service centre, or if it is repaired using unauthorised spare parts. Further, the Limited Warranty does not apply if the item’s serial number, mobile accessory date code, or IMEI number has been removed, erased, defaced, altered or made illegible in any way. This will be determined at the sole discretion of Xtreme Plus and the repairer.

This Limited Warranty does not apply if the item has been exposed to: moisture; dampness; extreme thermal or environmental conditions; rapidly changing thermal or environmental conditions; corrosion; oxidation; spillage of food or liquid, or; influence from chemical product.

Use of non-standard subscriber identity modules (SIMs):
SIMs or SIM cards are small electronics cards issued by telecommunication networks that identify and allow customers to connect to and utilise a cellular mobile phone network. Use of non-standard or SIM cards not issued specifically by the network that the customer is subscribed to may result in damage to the phone. Use of any SIM not specifically and officially issued by the customer's subscribed network operator shall immediately void all warranty offered with the handset and the handset will be deemed to no longer have a valid warranty of any kind. This includes copied SIMs, dual or multi-SIM modules and SIM adapters/carriers. Similarly use of a micro-SIM in a standard sized SIM slot (with or without an adapter or carrier module) shall have the same effect of immediately voiding all warranty offered with the handset and the handset will be deemed to no longer have a valid warranty of any kind. This Limited Warranty utilises specific repair centres in Mainland UK. After a customer lodges a warranty claim through our website, our warranty team will advise further instruction including the return address. It is the customer’s responsibility to use a suitable shipping method (preferably with tracking). Customers sending item(s) internationally need to inquire about and adhere to their local customs and courier service advice about declarations. Return postage to international (non UK addresses) will be at the customer's expense. We do not accept responsibility for any loss or damages that may occur during the transit of sent items or any tax related fees for incoming or outgoing international shipments.
Other Important Warranty Notices
A third party independent operator provides the SIM card and cellular and/or other network or system on which the handset operates. Xtreme Plus will not accept responsibility under this warranty for the operation, availability, coverage, services or range of the cellular or other network or system.

Before the item can be repaired or replaced, the operator may need to unlock any SIM-lock or other lock that may have been added to item by a specific network or operator. Accordingly, Xtreme Plus does not accept responsibility for any delay in warranty repairs where the delay is caused by the operator’s failure to unlock any SIM or other lock. Please remember to make back-up copies or keep written records of all important content and data stored in your item, as content and data may be lost during repair or replacement.

If testing analysis reports that Samsung Knox is Triggered or SuperSU is installed on the device, then ALL warranty cover is voided. This includes both software and hardware, as once custom kernels are flashed, or a device rooted the code gets rewritten, in line with rulings made by the manufacturer's this constitutes hardware damage.

Xtreme Plus, to the extent permitted by applicable law, shall not under any circumstances be liable, either expressly or impliedly, for any damages or losses of any kind whatsoever resulting from loss of, damage to, or corruption of, content or data during repair or replacement of the item. All parts of the item or other equipment replaced by Xtreme Plus is the property of Xtreme Plus.

Xtreme Plus and its authorised service companies reserve the right to charge an assessment and handling fee where the returned item is not covered by the terms and conditions of the Limited Warranty.

Claims for warranty that are found to fall outside of the terms and conditions of the warranty will attract an inspection fee that is payable to the repair centre prior to the customer's item being returned to the customer. Failure to make this payment within 7 days of invoice will result in cost recovery being sought by the disposal of the item and other by other methods at the discretion of the warranty provider.

When repairing or replacing the item, Xtreme Plus may use products or parts that are new, equivalent to new, or re-conditioned. Your item may contain country specific elements, including software. If the item has been re-exported from its original destination country to another country it may contain country specific elements that are not considered defective under this Limited Warranty. Xtreme Plus will not be liable for repair or replacement where the item fails to meet performance or hardware expectations due to the build, quality or design of the device by the original manufacturer, unless the item is deemed faulty by Xtreme Plus or our authorised repair agent.

Warranty Notices

This Limited Warranty is in addition to, and does not affect your legal (statutory) rights under applicable national laws relating to the sale of consumer products. Xtreme Plus provides this Limited Warranty to Xtreme Plus products.

Without limiting your other rights under this Limited Warranty, if a product you have purchased off Xtreme Plus fails to comply under any national laws relating to the sale of consumer products, then you can request that we remedy that failure and we may, choose to: repair or replace the product; or  if it is not reasonable for us to repair the product, refund you the purchase price.         

During the Warranty Period, Xtreme Plus (or a Xtreme Plus-authorised service company) may remedy defects in materials, design and workmanship, free of charge and within a time frame they consider reasonable. Xtreme Plus may also, at its sole discretion, deem it necessary to replace the item in accordance with the Limited Warranty.  

This Limited Warranty is only valid and enforceable in the country where you have purchased the item, provided that it is intended for sale in that country.

In some cases a single issue may be complex or have unintended repeat or ongoing issues. If a repaired item experiences the same issue or a related issue as the original issue, Xtreme Plus reserves the right to perform further corrective repairs, configuration or software changes to correct the issue. 

This Limited Warranty utilises specific repair centres in Mainland UK. After a customer lodges a warranty claim through our website, our warranty team will advise further instruction including the return address. It is the customer’s responsibility to use a suitable shipping method (preferably with tracking). Customers sending item(s) internationally need to inquire about and adhere to their local customs and courier service advice about declarations. Return postage to international (non UK addresses) will be at the customers expense. We do not accept responsibility for any loss or damages that may occur during the transit of sent items or any tax related fees for incoming or outgoing international shipments.

Return Policy

14 days free return policy is applicable on all orders except if you ‘change your mind’. An admin fee of £29 applies. You can claim a full refund or exchange of the item value (excluding shipping fees) on unshipped, unused and unopened items. The item must be sent back to our nominated address accompanied by a Xtreme Plus-issued RMA code. To learn more about this and all our return and exchange options please read below.

Returns Policy Xtreme Plus are committed to customer satisfaction. We provide a comprehensive returns policy, replacement and exchange policy.

  1. Free Return Policy - Included with every order is a 14 day, free returns policy. You can claim a full refund or exchange of the item value (excluding shipping fees) on unshipped, unused and unopened items. The item must be sent back to our nominated address accompanied by a Xtreme Plus issued RMA code. To learn more about this and all our return and exchange options please read below.
  2. Returns - All returns and exchanges are performed at the sole discretion of Xtreme Plus and its nominated representatives. The decision on individual cases is at the discretion of Xtreme Plus and its nominated representatives and is final.
    • Handsets returned to Xtreme Plus without an RMA code will be refused delivery by Xtreme Plus's representatives and the sender will be responsible for all return postage. If the product is damaged upon receipt, Xtreme Plus will be unable to accept the goods and they will be returned to you.
    • If the product is damaged upon receipt, Xtreme Plus will be unable to accept the goods and they will be returned to you.
  3. Return or Exchange Prior to Shipping - A full refund is available at any time prior to shipping. This includes pre ordered items. It may also be possible to exchange your item prior to shipping from the Xtreme Plus warehouse. Please use our contact us to send an email form. If the item has already been shipped at the time that your form submission is processed by Xtreme Plus representatives, the case will be treated as an 'unopened box' return. Please see terms and conditions for this return type below.
  4. Return or Exchange for DOA (Dead on Arrival) Items - 
    • Your item maybe eligible for DOA exchange if it develops a software or hardware malfunction that causes the phone to become inoperable and is covered under the warranty terms and conditions.
    • Please note that instances of physical damage, liquid ingress damage and other causes excluded from the warranty terms and conditions not covered by this return or exchange policy.
    • DOA exchange is only available within 48 hours of receipt of the handset. In order to make a DOA exchange claim you are required to log an issue report through the contact form within the 48 hour period
    • Failure to complete and submit a DOA exchange form within the 48 hour period will result in your handset being processed through the regular warranty process. You can return the handset to Xtreme Plus once a valid RMA code has been issued. One of our technicians will assess the handset, after which a replacement be sent of the item will be returned to you if no fault was found or the issue was corrected upon inspection.
  5. Return or Exchange within 14 Days - Unopened Box (Free Return Policy)
    • You may exchange your item for refund, minus the shipping charges, for up to fourteen days from receiving your item.
    • Any variation where the received item varies from the described specifications on the website must be raised with Xtreme Plus within 48 hours of receipt. Failure to do so will void any return or refund claim on that basis.
    • You are required to obtain an RMA code from the Xtreme Plus Care Team before returning the item. Refunds will not be processed until the item has been received and inspected by a Xtreme Plus representative.
    • Shipping back to the nominated Xtreme Plus address is the responsibility of the customer and transfer of ownership does not occur until the item has been received, inspected and the refund offer accepted.
    • If the product is damaged upon receipt, we will unable to accept the goods and they will be returned to you.
  6. Return or Exchange within 14 Days - Opened Box - You may return or exchange items that are less than 14 days old for a partial refund of the item value. The items must be in good condition (condition to be determined at the sole discretion of Xtreme Plus) and the exchange will incur a minimum £25 restocking fee per item, and excludes any shipping costs. You are required to obtain an RMA code from the Xtreme Plus Care Team prior to sending the item. Refund and exchange values will be processed and credited once the item has been received and assessed by a Xtreme Plus representative. All open box items are assessed based on the following guidelines. Please note that the values described are offered as a minimum diminished value and will be affected by the condition of the item and its packaging: The value of the item is assessed as being the complete value with the following values subtracted if they have occurred: 
    • A £25 restocking fee is subtracted from the purchase value in all cases
    • The original shipping costs are not included in the purchase value of the item and are not refundable
    • 10% of the value is deducted if the retail box has been lightly damaged
    • 20% of the value is deducted if the retail box has been heavily damaged or torn
    • 35% of the value is deducted if the retail box and dunnage is not returned with the handset.
    • The condition of all electronic items will be assessed as follows:
    • Light usage: minor scratches usually not visible unless in direct light – 10% shall be deducted
    •  Mild usage: visible scratches and surface abrasion from normal use – 25% shall be deducted
    •  Heavy usage: physical damage to the overall housing exceeding normal wear and tear – 50% shall be deducted
    •  Housing is broken from physical damage – refund/exchange rejected
    •  One or more of the phone's functions not working (e.g., camera, LCD screen) – refund/exchange rejected
    •  Item has failed and not warranted (under this Agreement or any applicable national laws relating to the sale of consumer products) – refund/exchange rejected.
  7. Return or Exchange - After 14 Days - 
    • It may still be possible to return items once they have been used or are older than 14 days but will be at the sole discretion of Xtreme Plus.
    • Your refund value will be determined by a market appraisal of the item. Xtreme Plus reserves the right to assess the condition and age of returned products prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.
    • Shipping charges are not refundable. A minimum processing fee of £25 will apply to all assessments.

  8. General Conditions for Return or Exchange - If the assessed value offered by Xtreme Plus or its elected representatives is not accepted by the customer the customer is responsible for the costs of return of goods by an insured courier nominated by Xtreme Plus or its representatives. Failure to pay the assessment fee and shipping costs will result in the item being surrendered to Xtreme Plus or its representatives for disposal and cost recovery. You are required to obtain an RMA code from the Xtreme Plus Care Team prior to sending the item. A refund will only be processed once the item arrives at our store and this policy is available at the sole discretion of Xtreme Plus. In all cases, receipt of the handset is considered to have occurred upon signing acceptance of the parcel from Xtreme Plus's nominated courier. It is the customer's responsibility to ship items back to the nominated returns location with a secure method, we are not liable for any items lost in transit. Customers who are shipping items are encouraged to use a trackable and insured shipping method. Customers sending item(s) internationally need to inquire about and adhere to their local customs and courier service advice about declarations. We are not liable for any shipping costs for change of mind returns. We do not accept responsibility for any loss or damages that may occur during the transit of sent items or any customs or tax related fees for international shipments.

Legal Notices

Privacy Policy
This privacy policy has been compiled to 
better serve those who are concerned with how their 'Personally identifiable 
information' (PII) is being used online. PII, as used in US privacy law and information 
security, is information that can be used on 
its own or with other information to identify, contact, or locate a single person,or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?
We collect information from you when you register on our site, place an order or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
  • Help remember and process the items in the shopping cart.
  • Understand and save user's preferences for future visits.  
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies. If you disable cookies off, some features will be disabled It won't affect the users experience that make your site experience more efficient and some of our services will not function properly. However, you can still place orders . Third Party Disclosure We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. Third party links We do not include or offer third party products or services on our website.
Google
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA we agree to the following: Users can visit our site anonymously Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website. Our Privacy Policy link includes the word 'Privacy', and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes: On our Privacy Policy Page
Users are able to change their personal information: By logging in to their account 

How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioral tracking?
It's also important to note that we do not allow third party behavioral tracking

COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. We collect your email address in order to: To be in accordance with CANSPAM we agree to the following: If at any time you would like to unsubscribe from receiving future emails, you can email us at and we will promptly remove you from ALL correspondence.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
xtremeplus.co.uk contactus@xtremeplus.co.uk

Terms of Service
This is an agreement between Xtreme Plus and any user of our website, whereas use may or may not result in a purchase, order fulfilment and shipment of items. Please ensure you have read these terms and conditions prior to ordering with us. When you purchase a device from xtremeplus.co.uk you are purchasing this device from Xtreme Plus.

ACKNOWLEDGEMENT AND ACCEPTANCE

In these Terms of Service, Xtreme Plus and its representatives may use pronouns in place of our name, “Xtreme Plus” such as “us, our, ours, we”. We may refer to our website as ‘the website’ in cases where another website is not referenced. In these terms and conditions, we may refer to users of our website including person(s) engaging in purchases or accessing our services as “ they, you, user, browser, buyer or customer”, we may utilise other words such as ‘your’ or ‘their’ to show ‘ownership’. Any person who accesses or browses our website agrees to these terms and conditions. By registering for, using our services and/ or placing an order on our website or via telephonic means with one of our representatives, you agree to be bound by all terms and conditions, and all policies of Xtreme Plus as published on our website. Xtreme Plus reserves the right to change any of the terms and conditions or any policies or guidelines governing our site or services, at any time and in its sole discretion.

WEBSITE

Legal 
Xtreme Plus is not liable for any loss or damages incurred for any person(s) who illegally use this website or illegal use of our services. Any user of this website is responsible for ensuring they use the website within laws that apply to them.

Liability 
Xtreme Plus has necessary methods and protection in place for our customers to use our website safely and securely. We are not liable for any damages or losses incurred which may be perceived to be connected to use with our website. Users of our website should take necessary precautions to ensure they are browsing all websites safely and do so entirely at their own risk.

Third Party Websites 
We are not responsible for any incorrect information posted on third party websites referring to our website including but not limited to information relating to pricing, policies, terms and conditions or any other information. We are not bound to information posted on other websites nor are we responsible for getting incorrect information removed from third party websites.

Information on our Website 
We reserve the right to update pricing, product listings at any time without notice.

Legal Trade Name
Xtreme Plus is the legal trading entity of Xtreme Plus UK Limited - Company Number: 15106006

SALES CONDITIONS Order Confirmation 
You will be emailed your order confirmation once your order has been received in our system with confirmation of your selected item(s), payment method and delivery details. It is important you follow up with us if you do not receive this so that you can clarify all details are correct.
Verification Xtreme Plus takes privacy and security very seriously to remain vigilant in an industry that receives high fraudulent attention. We have a stringent verification process in place for every order which occurs before your order is sent to the warehouse for fulfilment. This verification process may involve a phone call from one of our customer service representatives and may include confirmation of a fully refundable, random temporary nominal charge to your credit card by email. By completing the order at our website checkout, you agree to a nominal charge being placed on your credit card without further notice. This charge is for verification purposes, will not exceed GBP£10.00 in value and is fully refundable upon confirmation of the amount by you to us. It is your responsibility to ensure you have provided us with the correct contact details. You can contact us at any time regarding your order progress.

Refusal & Cancellation Right 
Xtreme Plus reserves the right to refuse orders or cancel an order at any time. An order is not deemed to be a contract of sale until the item has been dispatched and a tracking number has been provided. Invoices are valid at the time of issue however final details are subject to change at any time at the sole discretion of Xtreme Plus.

Payment

All payments through this website are processed in UK Sterling Pounds unless stated otherwise. Other currencies shown are for reference purposes only and any payments made in these currencies do not include any international conversion fees that may be applied by your bank. Please note that your bank may also charge a different exchange rate to the rate displayed on the site. Your preferred payment method will be used to process your payment, which will be selected at check out. We are not liable for any fees or costs incurred by international bank transfer. We must receive the full amount we have invoiced for the order in GBP£ to proceed with the order fulfillment process.

Fulfillment Times 
We have important processes in place to provide our services to customers. We may offer estimated times of fulfillment and average shipping times but do not guarantee these timeframes. Xtreme Plus is not liable for any losses that may have occurred due to timeframe expectations in the ordering, fulfilment process or post sales care processes.

Delivery 
Once your payment has been verified, your order will be forwarded to our warehouse for dispatch. When your package has been shipped you will be notified after by email with information to track your order. Xtreme Plus is not liable for any losses that may have occurred due to delays in the shipping process by courier or post methods. Xtreme Plus is not liable for losses incurred if packages are delivered to incorrect addresses in cases where the person who has ordered has provided the incorrect address. For orders adjusted or placed by phone, you should receive an order confirmation by email and check that your details including shipping details are correct. If you do not receive this order confirmation, you will need to contact Xtreme Plus as soon as possible to receive it.

Our Stock 

Xtreme Plus sells brand new, top quality, unlocked, original mobile phones and devices, sourced from UK and around the world. Anything varying from this will be outlined in the product listing. The majority of handsets and devices are sourced internationally, unless otherwise stated within the product specification. International stock is sourced from a variety of locations and is dependent on quality, price and availability, and is shipped directly from Xtreme Plus's main warehouse in Hong Kong. International items may come with an adapter for the original power supply instead of a local power supply, however are still fully compliant with local safety standards.

Testing 
To ensure the quality of the stock meet our strict guidelines and to reduce the risk of Dead on Arrival products, the majority of phones sent from our warehouse undergo a stringent and comprehensive testing procedure before the item is shipped. This may involve the phone being taken out of its box, the battery installed and the device turned on. Our technician may then test various phone functions to ensure that the handset or device is in working order. After testing, the device is wiped, cleaned, wrapped and presented as the quality assured, brand new item that it is. It is not uncommon for the sometimes present, “do not break” seal to be broken with our stock due to this fact. “DOA” being the case will not warrant a “DOA”.

Change Of Mind 

If you have a change of mind or need to make alterations to your order please do so as soon as possible. You can contact us by emailing contactus@xtremeplus.co.uk or by starting a live chat conversation on our website. We have an advanced ordering and fulfillment process and our support team work hard to service our customers as quickly and effectively as possible. We do not accept liability for when a change of order request has been raised and unread/unprocessed by our support team prior to fulfillment and shipment. Please note, we are unable to change a delivery once it has shipped from the warehouse and any changes to your order or cancellations after this may attract a restocking fee.

Restocking Fees
If you wish to amend or cancel your order after the item has been shipped, fees including restocking fees may apply. Please note, shipping fees are non-refundable and cannot be redeemed for cash. For more information on restocking fees, see our Returns Policy.

Manuals/software 
Xtreme Plus sources products from all over the world to offer the highest quality and best prices. In the unlikely event that you receive a handset without English settings or software simply contact our care team. Hard copy manuals are seldom included with smart phone purchases these days. However if you would like to obtain an English or other language digital copy, please contact our care team and we will endeavour to obtain digital versions where available.

International Stock 
Rest assured, all international stock is covered under our Limited Warranty, irrespective of the country of origin. Xtreme Plus services devices through their own repair centres locally in Mainland UK saving you time, effort and money.

Product Information And Specifications 

Xtreme Plus sources mobile devices from many markets around the world to ensure you get access to the best products at the most competitive prices. We work hard to ensure that information regarding handset performance, specifications and accessories is accurate. Unfortunately due to variations in the country of origin, your mobile network specifications and other factors, we cannot ensure that all devices meet manufacturer guidelines in your country. As a result, we cannot guarantee that the information on the site is 100% correct at all times. Xtreme Plus accepts no liability for variations between the listed specifications and those of the received product. The images used on the website are manufacturer renders used as a guide and may not represent the actual product.

Import Restrictions For International Customers

For customers ordering from outside of the UK, please consult your own country's Customs legislation before placing your order. Some territories and regions may incur import duties and restrictions, and Xtreme Plus will not be held liable for import fees or refunds. Goods refused under restrictions and returned to the warehouse unopened may be eligible for refund, minus shipping fees, Customs fees, and return fees. Please note that Xtreme Plus is not able to offer advice regarding customs regulations; please contact your local Customs authority for more information.

Problem Resolution Process 

We conduct business honestly and work hard to satisfy our customers. We ask customers to contact us directly if any issue should arise so we can reach a fair outcome. Xtreme Plus UK contactus@xtremeplus.co.uk

Violation of Sales Conditions 
It is a violation of our Terms of Service in any case where a customer raises a chargeback or payment dispute for a purchase that has been shipped to the customer where we have not prompted them to do so. In cases of this violation, we may have to provide information to third parties who may be investigating the matter such as the financial institution,banks, payment gateways or if requested by law. We reserve this right under our Privacy Policy, Section 3 - Disclosure.

Newsletter Subscription Terms and Conditions 
By subscribing to the Xtreme Plus Newsletter you indicate that you have read and understood these Terms and Conditions

Subscription 
Subscribing to the Xtreme Plus Newsletter means that you agree to receive promotional messaging from us about our products and services. We aim to keep our customers updated about new and popular products as well as exclusive promotions and deals. Users are able to unsubscribe at any time by clicking the unsubscribe link at the bottom of our email messages. We will not communicate, publish or otherwise give away your email address. Xtreme Plus reserves the right to suspend, cancel or deny your subscription to our newsletter service at anytime without assigning any cause or reason for it.
Representatives or Advisors are available: 

MON-FRI: 7am to 3pm GMT

Chat with us

Representatives and Advisors are available: MON-SUN: 7am - 3pm GMT

FAQ's

How do I place my order?
Once you have finished adding items to your shopping cart, point your cursor to the red button saying "ADD TO CART." You will then be transferred to our secure CHECKOUT page to either login to your account if you have or place an order without one. After providing this information: name and shipping details, you need to choose the shipping method (Standard, Express or P.O. box which takes an extra 5 days). Once done, Kindly proceed to payment terms. You will now need to enter your payment details. After completing payment, you are asked to choose if you're billing address is same as shipping address or use a different one. Once you are ready to complete your order, click "Complete order." You will receive an on-screen order confirmation, as well as a second confirmation via e-mail. If you have difficulties in the checkout process, please feel free to contact our customer service support via chat or email.
How do I remove items from my shopping cart?
First, click on the "Cart" icon on the upper right corner of the webpage. This will allow you to check all items that are currently in your shopping cart. Once you have identified the item tha you want to remove, click the X icon on the right side next to the price of the item. Once done, choose update cart and you can now continue shopping or complete your order.
How do I change the quantity of a particular item in my cart?
First, Click on the "Cart' icon on the upper right of the webpage. This will allow you to check all items that are currently in your shopping cart. To change the quantity of an item in your cart, move cursor to the number box which is next to the product description. If you want to increase the quantity click on the arrow up, if you want to decrease the number then you may choose arrow down. Once you do this the quantity and the associated pound amount will automatically change and reflect the correct amounts for both the quantity and the total cost.
What if I need to change my address?
Please email us or have a chat with our Customer Service support team with your changes. Address changes may need additional approval through our verification process. Please note: If an order is already in transit (package has already left our warehouse), we can no longer change the shipping address for you. You need to contact the courier directly for this request.
Do you offer a wholesale service?
At Xtreme Plus we provide the best small quantity unit pricing available on every item. Our algorithms run daily to determine the lowest cost in stock supplier. However if you are looking to purchase multiple items there is an efficiency of scale around sourcing and fulfilment that means we may be able to offer better pricing on a larger order. If you are a business or looking for a bulk purchase and would like a quote, please fill in our wholesale application form https://xtremeplus.co.uk/pages/wholesale-mobile-phones with your details. If you are looking to make regular purchases, we offer credit accounts to vetted customers, so please complete this application.